Privacy policy
Privacy Policy
Last Updated: September 24, 2025
ZENTRO operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience. ZENTRO is powered by Shopify, which enables us to deliver the Services to you.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs matters related to the collection, processing, and disclosure of personal information.
By accessing or using any of the Services, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect or Process
“Personal information” refers to information that identifies, relates to, or can reasonably be linked to you. It does not include anonymized or de-identified data.
Depending on how you interact with the Services, we may collect the following categories of personal information:
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Contact details: Name, billing address, shipping address, phone number, and email address
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Financial information: Payment card details, transaction information, payment confirmations, and other payment-related data
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Account information: Username, password, preferences, and account settings
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Transaction information: Products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled
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Communications: Information provided when contacting customer support or communicating with us
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Device information: IP address, browser type, device identifiers, and network information
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Usage information: Interactions with the Services, including browsing behavior and navigation patterns
Sources of Personal Information
We may collect personal information from the following sources:
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Directly from you, when you create an account, place an order, contact us, or otherwise use the Services
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Automatically, through cookies, pixels, and similar technologies when you access the Services
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Service providers, who process information on our behalf
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Business partners or third parties, as permitted by law
How We Use Your Personal Information
We use personal information for the following purposes:
Providing and Improving the Services
To process payments, fulfill orders, manage accounts, arrange shipping, process returns or exchanges, personalize your shopping experience, and improve the functionality and performance of the Services.
Marketing and Advertising
To send promotional communications via email, text, or mail, and to display relevant advertisements based on your activity on the Services or other websites. You may opt out of marketing communications at any time.
Security and Fraud Prevention
To secure accounts, process payments safely, detect fraudulent or illegal activity, and protect users and the Services.
Communication
To provide customer support, respond to inquiries, and maintain our business relationship with you.
Legal Compliance
To comply with applicable laws, respond to lawful requests, enforce our policies, and protect our legal rights.
How We Disclose Personal Information
We may share your personal information in the following circumstances:
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With Shopify and service providers who support our operations (payment processing, analytics, fulfillment, customer support)
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With marketing and advertising partners to provide personalized ads
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When you direct or consent to the disclosure
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With affiliates within our corporate group
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In connection with a business transaction (e.g., merger, acquisition, bankruptcy)
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To comply with legal obligations or protect our rights and users
Relationship with Shopify
Our Services are hosted by Shopify. Shopify processes personal information to provide and improve the Services. Your information may be transferred to and processed in countries outside your residence.
Shopify may process your data independently for enhanced features. In such cases, Shopify is responsible for handling requests related to that processing. More information is available in the Shopify Consumer Privacy Policy and via the Shopify Privacy Portal.
Third-Party Websites and Links
Our Services may include links to third-party websites. We are not responsible for the privacy practices, content, or security of those sites. We encourage you to review their policies before providing personal information.
Children’s Data
The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. If a parent or guardian believes a child has provided us with personal information, they may contact us to request deletion.
Security and Retention
No security system is completely secure. We cannot guarantee absolute security of your data, particularly during transmission.
We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce agreements.
Your Rights and Choices
Depending on your location, you may have the right to:
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Access or request information we hold about you
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Request deletion of your personal information
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Correct inaccurate information
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Request data portability
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Opt out of marketing communications
You may exercise these rights through the Services or by contacting us. We may need to verify your identity before processing requests.
We will not discriminate against you for exercising your rights.
Complaints
If you have concerns about how we handle personal information, contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be stored or processed outside your country of residence. Where required, we rely on lawful transfer mechanisms such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: